- When will my subscription start?
- Like most other subscription services, from Netflix to World of Warcraft, your Schoolism subscription will start as soon as you sign up for it.
- Can I pause my subscription part way through?
- Generally speaking, again, like Netflix, once your subscription starts, you won’t be able to pause it without canceling it altogether. However, if you feel that you have a very good reason for pausing your class, you can email us to consider your case. But it had better be a good one! Laziness is not a good enough excuse. ☺
- Can I subscribe to TWO (or more) classes at the same time?
- Yes, you can! After you have subscribed to your first class, you can subscribe to a second class simply by going to its course page and purchasing a subscription to it. You will then have both classes in your dashboard to watch as you please. You will obviously be paying 2 subscription fees at this point as well. You do the same thing to subscribe to a third or fourth class, etc.
- Will I see the feedback videos of past students with my subscription?
- Yes, you will! ☺
- How do I purchase class switches?
- Simply login to your Schoolism account. In the top navigation bar in the upper right of the page, you will see a link called "buy switches". Click that and follow the instructions! Switches come in bundles of 5 at a cost of $5.00 USD through PayPal. (They’re $5.00 minimum because PayPal charges over $0.30 in fees on a $1.00 payment.) Upon purchase of a switch bundle, you will be credited 5.00 Schoolism Dollars, which you will be able to see in your Schoolism dashboard.
If you are a long-time Schoolism user and already have Schoolism Dollars in your account, you won’t need to purchase switches; you will be able to spend your existing Schoolism Dollars!
- How exactly do class switches work?
- The best way to explain this is with an example:
Suppose you have a 1-year subscription, which is for 365 days. You pick "Digital Painting with Bobby Chiu" and finish it after 30 days. You can then click on the "switch course" link next to this class in your Schoolism dashboard to submit a switch request. Let’s say, you want to take "Painting Creatures with Bobby Chiu" next.
The following business day, 1.00 Schoolism Dollar will be deducted from your account and you will get access to your new class for the rest of your subscription, which at that point would be 335 days.
If, after another 50 days, you finish "Painting Creatures", you can submit another switch request, spend another 1.00 Schoolism Dollar and switch to another class, which you would have for the remaining 335 - 50 = 285 days.
We will fulfill switch requests the following business day because switching in the current Schoolism system requires some manual input. However, once our upgraded Schoolism system is completed, you will be able to switch classes yourself instantly through your Schoolism dashboard.
- Is there a limit on how many times I can switch classes?
- Nope! As long as you have an active subscription and Schoolism Dollars in your account, you can switch classes as many times as you’d like! Again, you just have to submit your switch request and your class switches will be done the first business day after your request. We expect full-time Schoolism students who subscribe for a year can probably view ALL of our Self-Taught classes before the end of their subscription!
- Do the lecture videos work on mobile devices?
- Our video player currently runs on Flash so if your mobile device is Flash-enabled, then yes, the lecture videos should work. If your phone or tablet DOESN’T have Flash (such as Apple devices), then unfortunately, the videos won’t play. This is another major upgrade that we’re working on: making our videos playable on all mobile devices.
- Do subscriptions cover Critiqued Session classes with personalized feedback also?
- Unfortunately, no, subscriptions apply to Self-Taught (non-feedback) classes only. With the number of subscriptions we have, it would be physically impossible for instructors to teach, view, and critique assignments submitted by THOUSANDS of students.
However, if you’re interested in a Critiqued Session class, subscribing to the Self-Taught version of it first would be a great way to check out what you’ll be learning before plunging into the full Critiqued Session (which is a whole other stratosphere of learning altogether).
- I've never taken an online class before. How does Schoolism work? Is it live?
Because Schoolism teaches students from time zones all over the world, the courses are pre-recorded, so you won't have to worry about scheduling your life around live classes.
The pre-recorded lectures work like YouTube in the sense that you can watch them whenever and from wherever you want, provided that you have a high speed internet connection. You can fast forward, pause, rewind, and watch the lectures in parts if you can't watch entire lectures all in one sitting.
We offer classes in two formats: Critiqued Session and Subscription.
Critiqued Sessions have set start dates which you can find on our site and run from 9 to 14 weeks (depending on the course you're taking) with one lecture activated every week to two weeks. Each lecture includes an assignment, which is due the following week. Once you've handed in your assignment, your instructor will record a personalized response video in which he will paint and draw over your work while discussing what you did well, what you can work on, and how he might've handled certain elements of the assignment differently. In addition to his own response videos, you will be able to view the response videos of your classmates and some other past students as well.
Once a lecture has been activated, it remains open for the rest of the class so by the time the ninth lecture is available, you will have access to the entire course. If you'd handed in all of your assignments on time, you will receive a final grade and a certificate of completion. Once you hand in your final assignment, you will have until the end of the course to review all the lectures again, take more notes, and ask questions. At the end of the course, you will be able to download your response videos to keep, your access will end, and your seat will be cleared for the next class coming in.
- There is a continuing education program at my workplace that may reimburse me for Schoolism course fees. Is Schoolism an accredited school? Will I receive a certificate and/or a final grade at the end of the class?
Unfortunately, we are not accredited at this time; we wanted our instructors to have full control over what they felt was important information relevant to the industry and not be restricted by an accreditation board.
At the end of a Critiqued Session, if you have submitted all of the assignments, you will receive a grade and a certificate of completion. Some employers in the past have been willing to make exceptions based on the credentials of the instructors and accept these certificates and grades in their workplace continuing education programs, so perhaps you will likewise be able to do so. :)
- I won't be able to turn in my assignment on time, is that okay?
- If you know that you will be submitting an assignment late (due to vacation, increased workload at school, family emergency, etc.), we invite you to contact your instructor to ask for an extension. Deadlines are handled at the instructor's sole discretion, which means they're not required to extend deadlines, but for the most part, our instructors are very understanding about the demands of everyday life outside of Schoolism and will most likely allow late submission. If you submit an assignment late without prior notification, again, it is marked (or not) at the instructor's discretion. Your instructor may still mark it and record a response video for you, but they're not required to do so. So as a courtesy to your instructor, we strongly recommend that you keep them apprised of any changes in your schedule that might affect your Schoolism submissions.
- Do you offer any payment plans for Schoolism classes with video feedback?
- Unfortunately, we do not offer payment plans. We tried to do this in the past, but too many students only made the first one or two payments and then fell delinquent, causing us to end their access early. This of course upset the student but also the instructor as well because they would've been able to earn a full fee if the seat had gone to a student who could pay the full tuition. It was just a mess all around. As a result, for everyone's mutual protection, we now require lump sum payment of the course fee, please kindly understand. Sorry for the inconvenience!
- If something unexpected comes up during my Critiqued Session and I am unable to finish the course, can I get a refund?
- Full refunds via PayPal are available up to 2 weeks before the start of the class. Within 2 weeks to the start of class, we can issue a full refund minus a $25 admin fee. Once the class starts, refunds will be issued on a prorated basis depending on how many classes have already been activated for you. The $25 admin fee also applies in this case. Once lesson 7 is activated, we can no longer issue refunds.
- If something unexpected comes up and I am unable to finish the course but I don't want a refund, can I be moved into my instructor's next session?
- We can roll you forward to your instructor's next class at your request, as long as you give us 48 hours advance notice and there is still room in that class. Rolling forward would be handled entirely from the administrative side; you don't need to do anything except tell us that you wish to switch to the next available session.
- Do I need a fast internet connection to use Schoolism?
- All Schoolism videos stream in HD. For students outside of Canada and the USA, please click here to visit speedtest.net and test your download speed against a location in the US before purchasing a class. A minimum download speed of 8.0 Mbps is recommended to stream the lectures. If your system downloads at less than 8.0 Mbps, please email us at email@example.com to arrange an alternate playback format.